PRIVACY POLICY

Published on 10th February 2018. 


Atsura Ltd t/a Things British ("Things British", "us", "we") takes the protection of your privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you. Things British is not responsible for the privacy practices of any websites which may be linked from the Things British website, or the privacy policies of any of our partners (vendors) so please check these separately.

We may release revised versions of this Privacy Policy from time to time. When interacting with us you will agree to the latest Privacy Policy at that time. By using the www.thingsbritish.co.uk website you are consenting to the use of cookies outlined in this privacy policy.

The type of personal information we collect depends on how you are interacting with us.


USING OUR WEBSITE AS A NON-PARTNER

We ask for your personal information when you register to make a purchase on our website, make an online purchase, sign up for promotions, offers, competitions, or to receive news. Depending on which of these services you use, we may collect:

  • Your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase.
  • Details of any purchase orders that you place through the website, and any details we need for delivery.
  • Paypal payment details if making a purchase (note that we do not use, store or process any credit card numbers when using this website).
  • Details you provide when you contact us or make enquiries either generally or about any purchases you make with us.
  • Details of your visits to the website and the resources that you access.
  • The information you provide if you report a problem with our website.

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. 

Depending on how you engage with us, we may use your information:

  • To facilitate your use of this website and the services available through it.
  • When you purchase from us or our partners, to process your order, collect payment, enable you to track your order online, arrange delivery and for other purchase-related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds.
  • For internal accounting and regulatory purposes.
  • For statistical analysis to assess our business performance and to improve our products and services.
  • To improve and personalise your experience when you visit the website (see the cookies section), and to keep you informed about other products and services you might be interested in.
  • To ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

When you purchase from us we share your personal information with the partner(s) you are purchasing from to arrange delivery and for other purchase-related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds. You will need to contact the partner(s) you are purchasing from for details of their privacy policies which are not set, managed or controlled by Things British. 

We do not share your data with any other third parties except as provided in this policy or as required by law.

Things British may also disclose your personal information:

  • To the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Things British, its business, partners, staff and customers.
  • To prospective or actual buyers in the event that Things British sells any of its business or assets so help ensure continuity of your customer relationship.

If you don't want to be contacted by post or telephone you can email us at support@thingsbritish.co.uk, call us on 0330 660 0582^ or write to us at Things British, The Old Rectory Business Centre, Springhead Road, Northfleet, Kent, DA11 8HN. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 10 days.

If you don't want to be contacted by email, please unsubscribe from the Things British marketing emails that contain an easy means for you to unsubscribe.

If you have not logged in to our site in a 24 month period and do not have any unfulfilled online orders, outstanding payments, or any ongoing legal dealings then your account is considered to be dormant and your personal information is obfuscated so as not to be personally identifiable to you. This means that you will need to register with us again to make a purchase. 

If you wish to see your personal information held by Things British then please complete the online GDPR Enquiry Form. If you do so, please bear with us for a short time whilst we gather your data. This usually takes up to 30 days during which additional requests for your personal information will not be actioned. GDPR enquiry requests are retained for 12 months. The process of correcting or updating your personal information is given in the report.

If you wish to have your personal information held by Things British removed then please write to us at Things British, The Old Rectory Business Centre, Springhead Road, Northfleet, Kent DA11 0AN. If you do so, please bear with us for a short time whilst we do this. This usually takes up to 30 days.  You cannot request to have your personal information removed if you have any unfulfilled online orders, outstanding payments, or any ongoing legal dealings. Removal of your personal information by obfuscation means you will lose access to all your purchase information and would need to register again to purchase from us.


USING OUR WEBSITE AS A PARTNER

We ask for your personal information when you register you to sell with us, rent space with us and when configuring your Partner Portal to allow you to sell with us. Depending on which of these services you use, we may collect:

  • Your name and contact information including company name, address, e-mail address, telephone numbers, VAT registration number, social media accounts and your bio.
  • Your bank details (sort code and account number stored in an obfuscated format) to allow us to remit payments to you. Your bank details are not stored on our website but are stored with our bankers, Barclays Plc. 
  • Your Paypal account details to allow customers to place orders with you. 
  • Details of all purchase orders placed through our website by online customers, and any details needed for delivery, and the status of the orders.
  • Details you provide when you contact us or make enquiries either generally or about any purchases you make with us.
  • Details of your visits to the website and the resources that you access. 
  • The information you provide if you report a problem with our website.

Even if you do not use these services, or for example, do not proceed with renting space with us, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

Depending on how you engage with us, we may use your information:

  • To facilitate your use of this website and the services available through it.
  • To contact you to discuss your registration to sell with us (this may include contacting you by telephone, email or SMS).
  • To allow us to create your Partner account and to contact you when this has been done (this may include contacting you by telephone, email or SMS).  
  • When you rent space with us, to process your booking, collect payments, email the rental contract and reports to you, stock deliveries and for other rental contract related services (this may include contacting you by telephone, email or SMS) and for ongoing customer service dealings with your rental contract. 
  • For internal accounting and regulatory purposes.
  • For statistical analysis to assess our business performance and to improve our products and services.
  • To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in.
  • To ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

We do not share your data with any other third parties except as provided in this policy or as required by law.

Things British may also disclose your personal information:

  • To the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Things British, its business, partners, staff and customers.
  • To our Bankers (Barclays Bank plc) to facilitate remittance payments to you. 

If you have not had an active rental booking for a period of 18 months and there is no outstanding remittance payment to you, outstanding rental payments to us, unfulfilled online customer orders or any ongoing legal dealings or disputes then your partner account is considered to be dormant and your personal information is obfuscated so as not to be personally identifiable to you. Removal of your personal information by obfuscation means you will lose access to all your sales information and product code list and would need to register again to sell with us.

If you wish to see your personal information held by Things British then please complete the online GDPR Enquiry Form. If you do so, please bear with us for a short time whilst we gather your data. This usually takes up to 30 days during which additional requests for your personal information will not be actioned. GDPR enquiry requests are retained for 12 months. The process of correcting, updating or removal through obfuscation of your personal information is given in the report. 

If you wish to have your personal information held by Things British removed by obfuscation then please write to us and let us know at Things British, The Old Rectory Business Centre, Springhead Road, Northfleet, Kent DA11 0AN. If you do so, please bear with us for a short time whilst we do this. This usually takes up to 30 days. You cannot request to have your personal information removed if you have any active rental contracts with us, an outstanding remittance payment to you, outstanding rental payments to us, unfulfilled online customer orders or any ongoing legal dealings or disputes. Obfuscation of your personal information by obfuscation means you will lose access to all your sales information and product code list and would need to register again to sell with us.


CALLING US

We use a third-party IP telephony provider, voipfone, to handle our telephone calls. When you call us either at head office or as a direct call to one of our retail shops our phone system logs the CLI information of the call, including the phone number, date, time and length of the call. We use this information to improve our customer service. Incoming and outgoing calls may be recorded at any time during the call without notice, along with the CLI information. This information will not be shared with any other organisations unless we are legally requested to do so.


EMAILING US

We use Microsoft Exchange with Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service provider does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. We retain sent and received emails to help us improve our customer service. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


LIVE CHATTING WITH US

We use a third-party provider, MyLiveChat, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.

If you use the LiveChat service we will collect your name, email address, IP address (of your device), DNS address (your service provider), platform information (your device, operating system and browser), geographic location, and the contents of your LiveChat session. Live chat allows us to see what you are typing (keystrokes) before you send your message to us. It also allows us to see what pages you are viewing and navigating to/from on our website even if you have not instigated a chat session with us. We use the information to help us improve our website and our customer service. This information will not be shared with any other organisations unless we are legally requested to do so. 


JOB APPLICANTS, FORMER AND CURRENT EMPLOYEES

Things British is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at hr@thingsbritish.co.uk.

What will we do with the information you provide to us?

All of the information you provide during the process will only be used for the purpose of progressing your application or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.

Application stage

We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.

You will also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team, including hiring managers, in a way which can identify you. Any information you do provide will be used only to produce and monitor equal opportunities statistics.

Assessments

We might ask you to participate in assessment days; complete tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by Things British.

If you are unsuccessful following assessment for the position then we do not retain your details. 

Conditional offer

If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.

You will, therefore, be required to provide:

  • Proof of your identity – you will be asked to attend our office with original documents, we will make copies.
  • Proof of your qualifications – you will be asked to attend our office with original documents, we will make copies.
  • You will be asked to complete a criminal records declaration to declare any unspent convictions.
  • We may provide your email address to the Government Recruitment Service who will contact you to complete an application for a Basic Criminal Record check via the Disclosure and Barring Service, or Access NI, which will verify your declaration of unspent convictions.
  • We will contact your referees, using the details you provide in your application, directly to obtain references
  • We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work. 

If we make a final offer, we will also ask you for the following:

  • Bank details – to process salary payments.
  • Emergency contact details – so we know who to contact in case you have an emergency at work.

If you accept a final offer from us, some of your HR records will be held on our internal ERP and payroll systems.

Your details will be provided to Smart Pension who are the administrators of our pension scheme. You will be auto-enrolled into the pension scheme and details provided to Smart Pension will be your name, date of birth, National Insurance number and salary. 

How long is the information retained for?

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes your interview notes, criminal records declaration, fitness to work, records of any security checks and references.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.

Information generated throughout the assessment process, for example, interview notes, is retained by us for 6 months following the closure of the campaign.

Equal opportunities information is retained for 6 months following the closure of the campaign whether you are successful or not.

How we make decisions about recruitment?

Final recruitment decisions are made by hiring managers and members of our recruitment team. All of the information gathered during the application process is taken into account. You are able to ask about decisions made about your application by speaking to your contact within our recruitment team or by emailing hr@thingsbritish.co.uk.


CCTV

Our retail shops and offices operate CCTV which capture and record HD video images on a number of CCTV cameras. General recordings are retained for no longer than 6 months and are used for the purpose of loss prevention, training, improving customer service, shop planning and security purposes. Recordings of acts of crime and other major incidents are retained and are used for identification and training purposes. The information recorded is not shared with third parties except where we are required to do so by the Police or the British Transport Police for the purpose of evidence. 

You may request a copy of CCTV footage of yourself (not third parties) by writing to us at our head office address with your request. We will then contact you to request information that will satisfy us as to your identity and to allow us to retrieve the footage. The footage will be provided unless we are legally prevented from doing so. There is a fee of £10.00 + VAT per request. Records of CCTV footage requests, along with the footage obtained are retained for a period of 6 months. 


COOKIES

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; and other uses. 

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. 

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at http://www.google.com/policies/privacy/

Our payment services providers may also send you cookies to facilitate payments made on our website. 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

You have the option to accept or decline the use of cookies on your device when using our website. Persistent cookies will not be stored on your device if you decline. 


Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Things British cannot guarantee the security of any information you provide.

[GDPR A4/007 16th January 2018]

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